The player from Chile experienced faced an impasse Using the account verification procedure as a result of a Earlier blocked card. The casino experienced requested a photo from the previous card, which the participant couldn't offer because it were shed and changed. This experienced brought about a hold off in processing a withdrawal ask for produced on January third.
The problems group decided to reject the case on account of an absence of reaction from your participant relating to their inquiries and messages, which prevented further more investigation or likely remedies.
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The participant from Brazil experienced submitted a withdrawal request fewer than two weeks just before getting in touch with us. Winnings hadn't been received approximately that day. The On line casino experienced responded, stating that some withdrawals had now been processed as well as remaining could well be handled before long. The player acknowledged the partial payment but expressed stress above the segmented payouts.
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The player from Chile experienced her account blocked following she attempted to withdraw 200,000 Chilean pesos. She was requested for verification, which she accomplished, but subsequently, her account was blocked underneath Phony accusations of having several accounts.
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The player from Chile asked for a withdrawal on June 10, 2023, and it remains to live roulette be on hold. Inspite of getting in touch with the online On line casino multiple instances, the only real response been given continues to be automated messages indicating that the case is forwarded to the finance Office. The grievance was rejected because the player did not respond to our messages and queries.
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Según hemos comprobado, ha retirado con éxito seven hundred,000 CLP de nuestro sitio Internet anteriormente. Hay una solicitud de verificación adicional en su cuenta. Tan pronto como suba el documento solicitado, se procesará el retiro.
immediately after investigation, we uncovered evidence that supported the casino's selection. The player was identified to obtain breached the On line casino's terms and conditions by obtaining multiple accounts related With all the exact IP, device, cookie, and using the same payment system in similar accounts. Therefore, the complaint was turned down as unjustified.
The participant is disappointed While using the prolonged withdrawal course of action and seeks help with The problem. The participant stopped answering our concerns and reacting to our responses, so we had to reject the grievance.